Frequently Asked Questions

Frequently Asked Questions
posted 19 October 2011

We conclude all questions that commonly asked by our customer who want to know further about our rattan furniture information.

Do you use dried wood for rattan furniture that use wooded frame?

Yes, we use mahogany or teak wood that is dried depends on customer needs. The wood are used as combination of weaving such as rattan, water hyacinth, seagrass, abaca, banana leaf, croco and kubu gray. Wood part only take small part from our rattan furniture.


What kind of rattan furniture do you have? What is your uniqueness and speciality?

We offer a lot variety of rattan and natural fibers such as water hyacinth, seagrass, abaca, banana leaf, croco, kubu gray and many more. We make from those weaving, an unique furniture with high detail and art. Our product ranges are various of armchairs, sofas, tables, dining chairs, drawers, barstools and miscellaneous items. We always keep developing and improving our rattan furniture. We can also do custom design from our customer for our similar product of rattan furniture.


What kinds of weaving materials are available?

Our customers has different taste depends on their style and culture. As an alternative for our buyer's choose, we have many natural materials such as rattan, wicker, banana leaf, water hyacinth, sea grass, croco or kubu gray that can be substituted to our rattan furniture.


Do you accept custom designs from customer?

Of course we can, as long as it is possible to be applied to our situation. Just send us your designs of rattan furniture by e-mail or fax, complete it with the measurement you prefer then we will study it and propose with reasonable price.


How long is your production lead-time? Are there minimum order?

Our lead-time production for our rattan furniture is 4-5 weeks after confirming your order. We will start production of your rattan furniture order after deposit is received. We have minimum order of 1 x 20' feet container, you can many different models into one container (no limitation)


How is the packaging of your rattan furniture?

Our normal standard for packaging for our rattan furniture is by using corrugated paper wrapped and protected by oil paper on the wood frames. Stickers or labels indicating country of origin and product specifications ( code, description, material, color, etc. ) are sealed on the packaging. We can also do in carton box based on our customer request.


How do you mantain container humidity and kill insect?

We always fumigate the container and put absorb bags inside the container as well as silica gels inside the packed goods to maintain good moisture inside the container. It will keep our rattan furniture dry until it reach your destination place.


What is your payment term?

Our payment terms are At sight L/C or T/T with 35% deposit and balance against original documents.

If you still have any questions or inquiry for our rattan products, simply contact us

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Indonesia rattan furniture is full of the beauty of nature

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www.indonesiarattan.com  -   www.syntheticrattanfurniture.com  -   www.naturalrattan.com
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